The outsourcing industry has
tremendously changed over the past decade, but cutting costs remain to be the
primary reason that most organizations resort to the outsourcing route. There
are many experts in different fields, from basic IT services to computer
business processes in outsourcing. Organizations are increasingly obtaining
services and capabilities from a shifting blend of internal and external sources
to meet goals for cost efficiency, agility, and growth.
Many investors are stuck in good old
fashioned outsourcing and needs to be change.
Information from Gartner Research
said, companies should look beyond the traditional view of outsourcing and
adopt a more disciplined approach, called multisourcing, if companies want to
achieve business growth and agility.
What is multisourcing?
Multisourcing is a strategy that
treats a given function, such as IT, as a collection of activities, some of
which should be outsourced and others performed by internal staff. This
approach, also known as "selective sourcing" moves away from the idea
that all functions should be viewed as a commodity, easily handed over to a
service provider.
Multisourcing is allowing global growth,
capability-building, cost cutting fastening, agility improvement, and an advantage
of competitiveness. For communicating, interacting with, and overseeing service
relationships, both inside and outside the organization, a new mindset and
framework are required.
Disorganized and obsessive
outsourcing creates as many challenges as it solves. Organizations learn often
too late that managing external services requires significantly different
competencies and metrics than managing the same services when they are provided
internally.
Outsourcing as we know is prone
to failure because of breakdowns between outsourcing providers and clients, but
the responsibility is far from being on one base. Progress and achievement of
both parties are need to be reviewed; objectives as well, on a regular, formal
basis.
Thus, applying a multisourcing management is a huge
advantage to the organization, to skill up quickly to the many challenges that
lie ahead.